It’s Time for EMV to Reach Smaller Retailers

Visa recently shared research that indicated a 66 percent decrease in counterfeit fraud in the U.S. thanks to merchants shifting to chip-enabled cards (comparing June 2017 to June 2015). This is, of course, great...

Part 5: Test, Don’t Guess

It’s a huge mistake to hire candidates based only on their promises. Don’t believe them when they say, “I’m a’gonna …” Skeptically validate their answers by gathering data through pre-employments tests and behavior-focused questions....

Part 4: Hire for Critical Thinking Ability

Let me make a hiring-related confession to you. When I’m reviewing résumés, I barely pay attention to the candidate’s school, their degree, and their grade point average. Of course if someone applying for a...

Part 3: Hire for Character

Serial entrepreneur Jim Estill is known for many things. In 2017, he received international media attention for spending $1.5 million to resettle 58 Syrian refugee families in Canada. One of his other claims to...

Part 2: Hire for Bench Strength

When you’re hiring a salesperson for your startup software company, don’t hire a salesperson. When you’re hiring an entry-level manager for your developers, don’t hire an entry-level manager. When you’re hiring a receptionist, don’t...

Part 1: The Importance of People Decisions, and the Fallacy of Your Gut

“If it starts right, it finishes right.” My coach repeated that phrase incessantly during the years I played basketball at a small Catholic college in Erie, Pa., and his voice has been in my head...

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