Five Emergency Healthcare Use Cases in Need of Innovative Solutions

The right technology investment can deliver a variety of powerful benefits to first responders in the healthcare field.


In the constantly changing terrain of the healthcare sector, navigating the need for effective emergency services remains a persistent hurdle. The City of Memphis, well-acquainted with the intricacies of these challenges, relies on the unwavering commitment of the Memphis Fire Department (MFD) to ensure the safety and well-being of its community 24/7, 365 days a year.

However, as technology advances at an unprecedented pace, the MFD found itself facing an unexpected challenge. The systems they had relied upon for years had grown outdated, no longer capable of meeting its ever-increasing operational demands.

With over 213,000 emergency calls pouring in annually, time was of the essence. In the critical first 90 seconds, the MFD’s brave firefighters must swiftly don their gear, board their vehicles and race to the scene. In this high-stakes race against time, every fire truck and ambulance counts. A single mobile device malfunction could mean precious downtime, potentially impacting the safety and well-being of the community they are sworn to protect.

The Memphis Fire Department’s experience with SOTI MobiControl showcases how innovative solutions not only meet these challenges head-on but also raise the bar for public safety. It is a testament to the evolution of emergency healthcare where technology holds the potential to revolutionize the way we respond to crises and serve our communities.

Streamlining Emergency Response Times

Perhaps the most critical use case in need of new solutions is the optimization of emergency response times. Every second counts in a crisis, whether a medical emergency or a fire.

Emergency services workers need technology to quickly locate the nearest available units and dispatch them to the scene efficiently. Similar to how SOTI MobiControl enables the MFD to track the location of their vehicles and provide the shortest routes, there is a need for solutions that incorporate GPS technology and real-time data to minimize response times.

Remote Medical Consultation

In non-urgent medical cases, sending a doctor or nurse practitioner to the scene can be more efficient and cost-effective than deploying an ambulance. However, coordinating such remote consultations can be complex.

Technology can be crucial in facilitating these consultations, ensuring that the right medical professional is dispatched promptly, as demonstrated by the MFD’s RADAR program. Implementing telemedicine apps and communication tools can enable remote medical consultations, saving time, resources and, ultimately, lives. 

Security of Patient Data

Protecting patient data is a significant concern for emergency healthcare service providers. Devices used in the field often contain sensitive patient information, and ensuring the security of this data is vital.

Just as the MFD utilizes SOTI MobiControl to geolocate and lockdown lost devices, there is a pressing need for solutions that safeguard patient data through encryption, remote device management and secure communication channels. Solutions geared towards safeguarding patient information will continue to grow in importance as technologies that rely on patient data advance and become more integral to the healthcare ecosystem.

Efficient Device Maintenance

The maintenance and support of devices utilized in emergency services are of utmost importance, as any downtime for even a single device could lead to severe and potentially catastrophic outcomes. With limited IT personnel available, solutions that allow remote technical issue resolution can significantly reduce downtime.

After implementing SOTI MobiControl, software issues that previously took the MFD 45 minutes to address now take five minutes. With approximately 10 IT support calls received each day, this saves MFD nearly 35 hours of downtime per week. As leaders look to improve emergency healthcare services, new solutions should focus on remote device maintenance, enabling quick troubleshooting and updates to ensure that all devices remain operational.

Interoperability of Systems

The emergency healthcare ecosystem often involves various systems and devices that must work seamlessly together. As such, there is a high demand for solutions that promote interoperability.

Healthcare systems should prioritize technology that allows different devices and software to communicate effectively and enable department-wide updates across multiple devices. This ensures that critical information can be shared and accessed without hindrance during an emergency.

Innovating Emergency Healthcare Services

The MFD‘s experience demonstrates the potential for technology to address challenges effectively while emphasizing the well-being and lives of the individuals who rely on these emergency services. As we look to the future, we are presented with the exciting opportunity to advance emergency services further.

With a commitment to harnessing technology, we can continue to enhance response times, optimize remote consultations, fortify patient data security, facilitate efficient device maintenance and promote seamless system interoperability. By embracing these innovations, we can better safeguard our communities, and adapt to the evolving needs of emergency healthcare personnel, ensuring a safer and healthier future for all.


Shash Anand is SVP of Product Strategy at SOTI, the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide.

As SVP of Product Strategy, Shash Anand oversees the company’s evolution from a single product centered around Mobile Device Management to an integrated platform that solves many of the challenges around enterprise mobility and IoT management. Shash holds a degree in Computer Engineering from the University of Toronto, and an MBA from the Rotman School of Management.