Ep. 3: Here Comes the Holidays: Are Your Customers Ready?

Industry experts from Epson America, Diebold Nixdorf and Touch Dynamic share insights and advice to ISVs regarding how they can help retailers implement technologies and other best practices to get through the pandemic.


Now that schools are back in session and we’re all hopeful the strategies put in place will keep the virus from getting out of hand, we can start to imagine what the holiday season could look like this year. Retailers are also trying to imagine what this 30+ day window, which accounts for as much as 80% of some merchants’ annual revenue could look like. One thing’s for certain — Black Friday and other “big holiday sales events” are going to look a lot different. The challenge is great: Retailers must accommodate COVID-19 mandates that enable social distancing, minimize surface touching and actually restrict foot traffic in their facilities — all while trying to optimize sales.

To get more insights on this topic, XaaS Journal co-founder Jay McCall spoke with the following retail industry experts to get their insights and advice for ISVs:

  • Dawn Saquic, Sales and Marketing Manager at Touch Dynamic
  • Carl von Sydow, Director of Self Service for the Americas, Retail for Diebold Nixdorf
  • Jerry Langfitt, Sr. Marketing Manager for the Americas, Retail, Diebold Nixdorf
  • Neil D’Cruz, Sr. Product manager for Business Systems Group at Epson America