The Countdown to Microsoft’s New Commerce Experience (NCE)

Follow this checklist to navigate the transition with little or no disruption to your daily operations.

Microsoft NCE

Microsoft is undergoing a significant transformation in its approach to business with service provider partners, retiring the Cloud Solution Provider (CSP) Commerce Platform and introducing the New Commerce Experience (NCE). This change involves alterations in licensing provision and introduces a unified billing platform for Microsoft 365, Dynamics 365, Windows 365, CoPilot and Power Platform. Transitioning from the Microsoft CSP program to NCE can be intricate for partners such as independent service providers (ISVs) and telcos, especially those with a high volume of subscriptions. To avoid the risk of operational disruptions and maintain control of the process, it’s best to make the transition now.

As your renewal date is coming closer, here is what you need to know:

1Assess and plan for the transition

Identify all existing CSP legacy subscriptions and determine the renewal dates for each subscription. It is important to assess the volume of subscriptions and potential impact on operations so you can evaluate any need for customization or adjustments.

2Communicate customer integration

Ensure that customer subscriptions are aligned with their needs and expectations. Integrate customers into the Microsoft partner portal to maintain control over plan selection.

3Application programming interface (API) consolidation

Review existing API integrations and assess their compatibility with NCE. You may need to update or modify your APIs to meet new requirements and then test the systems to identify any issues and fix them.

4Monitor subscriptions

Real-time monitoring of subscriptions, including renewal status, is key to ensuring visibility into the status of orders, licenses, domain information, and security scores. Provide customers with self-service options for subscription monitoring.

5Automate operations

Invest in automation tools to streamline subscription management, billing, and reconciliation. Automating operations allows customers to self-serve, whether it is placing new orders, modifying existing ones or accessing support resources. Ensure accessibility of the user interface on various devices and screens.

6Keep in touch with your support team

Stay informed about updates from the platform provider regarding NCE and Microsoft’s changes. Establish a clear communication channel with the platform provider for assistance.

7Educate when needed

Guide internal teams and customers through the upcoming changes and benefits of NCE. Keep customers updated throughout the transition.

8Utilize a cloud monetization platform

Verify that the platform provides support for Microsoft’s NCE and can assist with the migration process. Confirm the platform’s ability to automate updates based on Microsoft API changes.

9Multinational functionality

Prepare for the transfer of billing files to the enterprise resource planning (ERP) system. You will want to look for a cloud monetization platform that has experience dealing with international currencies, regulations and languages with sophisticated cataloging systems, billing engines, an integration platform, and the ability to overlay commerce or experience workflows on top of traditional systems.

These proactive measures, such as preparing for customer migration and addressing the challenges associated with the transition, will help with a smoother experience in adapting to Microsoft’s NCE. The checklist is meant as a guide to help you navigate the transition with little or no disruption to your daily operations.

Adonay Cervantes

Adonay Cervantes is a Digital Ecosystem leader, business success enabler and IT evangelist with 23 years of experience in the industry. He has contributed to writing articles about the digital economy evolution and has appeared in various publications, including Forbes.   Today, he is serving as Global Field CTO at CloudBlue, where he is responsible for managing and driving value from technology to partners’ businesses while driving innovation and thought leadership within his organization. In previous roles, he has served as Global Sales Director for Strategic Accounts, where he’s got a great track of winning strategic accounts and successfully expanding the global footprint of customers In the Telco, MSP, and Technology Vendors segments.

Adonay Cervantes is a Digital Ecosystem leader, business success enabler and IT evangelist with 23 years of experience in the industry. He has contributed to writing articles about the digital economy evolution and has appeared in various publications, including Forbes.   Today, he is serving as Global Field CTO at CloudBlue, where he is responsible for managing and driving value from technology to partners’ businesses while driving innovation and thought leadership within his organization. In previous roles, he has served as Global Sales Director for Strategic Accounts, where he’s got a great track of winning strategic accounts and successfully expanding the global footprint of customers In the Telco, MSP, and Technology Vendors segments.