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What “agentic” actually means for software quality (beyond the buzzwords)

Agentic AI can gather test data and surface gaps, but engineers must still validate results and own every release decision.

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AI is everywhere, and practically every news outlet discusses “agentic” capabilities. That attention is leading to increased adoption across industries. 35% of respondents in an MIT Management survey reported adopting AI agents, and another 44% plan to do so.

The software industry is no exception. It often markets agentic AI as a multi-step execution tool that simplifies the development process. But as software developers are inundated with promises of these capabilities, they are often left to wonder how they actually fit into existing quality processes.

If engineering teams want to effectively incorporate autonomous capabilities into their workflows, they should identify the areas in development that AI can improve.

Workflow Integration Matters More Than AI Features

Software developers have heard of plenty of use cases for agentic systems. Yet a recent McKinsey article reported that only 16% to 30% of companies are experiencing improvements in productivity, time to market, and customer experience from adding AI to their development processes. The same pool reported only 31% to 45% gains in AI-powered software quality.

These findings suggest that adding this technology is not enough to strengthen outcomes. How an organization incorporates it to support existing software development practices determines its usefulness. Therefore, to be part of this group of top performers, engineering teams must apply it strategically.

One option is to leverage this technology to connect fragmented workflows across requirements, testing, automation, defects, and risk management. Developers already have access to these test artifacts, but they are often stored across separate platforms. That means requirements are in one system, test cases are in another, and risk assessments are in yet another. Using AI to connect these siloed assets and surface the relevant context throughout the software development lifecycle (SDLC) is perhaps one of the largest opportunities for software engineers.

Consider how this could play out in practice. A software engineer is preparing to test an update to a ticket-selling site ahead of a popular artist’s concert ticket release. Before testing begins, they must review the release requirements, identify impacted areas, assess test coverage, and check for related defects from previous releases.

In this scenario, the software engineer uses AI to retrieve relevant test artifacts, identify coverage gaps, and generate initial test cases for review. The engineer can then use this information to execute the tests, compare actual and expected results, and assess whether the release is ready for deployment.

Without AI, the engineer would’ve spent a substantial amount of time gathering information from separate systems. With that context in place, the engineer can spend more time validating results and laying the foundation for a confident release. This allows engineers to own final decisions and maintain sufficient control over AI’s role in the SDLC.

AI Should Inform Decisions, Not Replace Them

Agents, orchestration frameworks, and Model Context Protocols (MCP) can help access context across tools, identify gaps, and support decision-making, but they shouldn’t replace the human component.

Software developers should still be at the center of all release and quality decisions. AI can gather information, but human review checkpoints are necessary to determine output accuracy. That means validating that requirements are correct, assessing risk, and having the final say on whether a release ships. With a human-first approach, AI can add value beyond the overinflated promises seen throughout the industry.

From Buzzwords to Better Software

How the industry currently talks about AI gets ahead of the actual benefits being delivered. It’s like selling someone wheels and calling it a car. The industry would instead benefit from establishing where AI can actually add value and complement existing processes. That is when this technology begins to deliver measurable results.

AI conversations must move away from adding autonomy for autonomy’s sake and toward doing the work that actually needs to be done: connecting fragmented workflows. This consolidation embeds autonomy where it matters most – not in autonomous software delivery but in the human decision-making process. When this happens, software engineers can spend less time compiling context and more time building release confidence.


Hélder Ferreira

Hélder Ferreira is Director of Product Management at Sembi. As a Product Director with a background in Mathematics & Computer Science, Hélder brings over a decade of experience building impactful software products in the internet and enterprise space. His journey has taken him from hands-on product ownership to leading cross-functional teams and driving strategic vision at scale. Today, Hélder focuses on shaping product strategy with a strong emphasis on innovation, user-centric design, and the transformative potential of AI. Hélder is particularly passionate about leveraging AI to deliver smarter, more efficient, and deeply intuitive experiences that solve real customer problems.

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