The Massachusetts Bay Transportation Authority (MBTA) rail system, operated by Keolis Commuter Service, turned to ISV e-Nabler, creator of eMobilePOS and RailSales mPOS, to solve a pressing issue. MBTA passengers wanted the ability to pay onboard with credit or debit cards. Passengers could purchase tickets from kiosks or at the ticket window, but if they boarded a train without a ticket, they’d have to download the authority’s mobile ticketing app or pay with cash, which created a security risk for conductors. Moreover, with up to 188 travelers in each rail car, conductors could spend much more time than planned calculating fares, making change, waiting for passengers to download an app, or issue them a post-ride payment form.
e-Nabler’s RailSales mPOS solution allows MBTA conductors to facilitate onboard ticket purchases with a variety of payment types, including credit and debit cards, saving time and improving passengers’ experiences. The e-Nabler system runs on the Apple iPhone 6S equipped with an Infinite Peripherals Linea Pro 6 scanner. The solution also uses a Star Micronics SM-S230i, a 2-inch, MFi-certified, Bluetooth and USB printer that’s compact and lightweight enough for conductors to comfortably carry on their belts.
e-Nabler’s solution also provided Keolis with valuable data about rider behavior, helping the MBTA to optimize schedules and provide better service.
After a successful pilot with 10 conductors, Keolis rolled out the solution to 400 conductors over a four-month period.
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